S18 Water-Cooled Fan

Warranty Terms
Scope of Warranty:
1. The company provides a one-year warranty from the date of purchase.
2. If a product fault occurs under normal customer use and is determined to be a product defect within the warranty period, the company is responsible for repair.
3. Purchases made through non-authorized sales channels must be repaired outside the warranty period (i.e., as out-of-warranty repairs).
4. A proof of warranty (order form, invoice, or store warranty sticker) is required to verify the purchase date to enjoy the one-year warranty.
Replacement for Defective New Product:
1. If a new product is found defective within 30 days from the date of purchase, it may be exchanged for a new unit at the original place of purchase.
When exchanging, packaging, product and accessories must be complete (e.g., batteries, cables, packaging box, packaging bag, manual, warranty card, etc.). Contents must not be missing, damaged, contaminated, have foreign objects, be damp, or have serial number labels damaged, removed, altered, or unreadable, or show signs of external force damage or human-caused damage; the company reserves the right to refuse exchange or charge a handling fee.
Non-warranty Items:
1. Failures or damage caused by natural disasters, ground movement, lightning strikes, abnormal voltage, or environmental factors.
2. Products with re-applied, forged, or altered serial number barcodes, or barcodes that are damaged and cannot identify the warranty period.
3. Damage resulting from disassembly, modification, or replacement with non-original parts by unauthorized repairers.
4. Damage due to failure to follow the user manual or improper human use.
5. Accessories other than the main product body: such as remote controls (batteries), manuals, filters, etc.
6. Products do not include on-site repair service; if on-site service is required, additional travel/service fees will apply.
7. You may bring the product to any store for assistance, or ask the original purchase channel to arrange repair service on your behalf.
* Please pack the product properly when sending for repair to avoid further damage during shipping.

Shopping Information
◎ The personal data you leave on this site will be properly stored; please refer to the "Privacy Policy" for details.
◎ Peak shipping season for this product is May–August.
◎ Products are generally "in stock"; during peak season, if out of stock, shipments may be delayed 5–15 business days.
◎ Orders are shipped within 1 business day after completion; during peak season the maximum is 5 business days.
◎ Because online and physical store inventories differ, if you need in-store pickup please notify us first via Line@ customer service.

【Payment Methods】
◎ Credit card / installment payment
◎ Mobile payment
◎ ATM transfer (virtual account)
◎ AFTEE buy-now-pay-later
◎ Cash on delivery

【Shipping Details】
◎ Shipping methods: delivery by our company sales staff, or outsourced carriers "HCT Logistics", "T-Cat", "SinoTrans".
◎ Delivery time: typically next-day after shipment; for remote areas, holidays, or long holiday periods delivery may take up to 7 days.
◎ For industrial-grade models, we will arrange company personnel for in-person delivery; if the delivery area is remote or routing is not feasible, we will use outsourced logistics.
◎ Household/commercial small units are generally shipped via outsourced logistics; if company delivery routing allows, we may arrange in-person delivery.